Barker Door does not
accept returns on custom doors, drawer fronts, drawer boxes, etc, due to
customer errors (i.e. you get exactly what was ordered). Returns are
accepted at the fault of BARKERdoor.com due to errors associated with
the production of the product. Please remember that we do not
accept returns on custom sized doors, drawer fronts, drawer boxes, etc,
due to the fact that they cannot be re-sold. Hinges and other items that
can be re-sold can be returned after a restocking fee is charged.
Shipping of items back to Barker Door must be paid for by the customer.
Please contact customer service for more information by clicking here.
Damage in Shipping:
BARKERdoor.com, the customer is contracting with our shipping carrier,
(e.g. FedEx Ground). Barker Door is not responsible for damage incurred
by the shipping company. We will however work with you to provide the
quickest fix and turnaround on your damaged products.
Customers are required to file a claim for damaged items
Before you contact
FedEx, please email Barker Door
with the following information:
Once this information
has been received, Barker Door will contact you with more information on
the best way to proceed. In some cases, the doors may need to be
shipped back to Barker Door for repair. ***Barker
door is not responsible for the charge incurred when shipping damaged
items back to Barker Door.
description of the damage that has occurred
- A list of the
finished size of each item that was damaged as shown on the original
- A picture of damage to each item (this must be taken
with your digital camera and attached to the email)
number of the package that was damaged
Shortages or Discrepancies
All shortages or discrepancies must be submitted within 14 days to
If the claim is submitted after the 14 day period, a $30 fee will be
the order. If a discrepancy is found, Barker Door is not liable for
project delays and/or overnight/expedited delivery of said items.
Large Freight Orders:
When large freight orders are delivered to residential addresses special
services may be required for delivery. Any and all special delivery
charges are the sole
responsibility of the customer. *Special delivery charges are not
any FREE SHIPPING promotions.
of special delivery charges would be something like trying to deliver a
large and heavy pallet of cabinet doors to the top floor of a skyscraper
in Downtown New York city.
Hinges and Hinge Accessories:
Hinges, hinge plates, and hinge accessories can be
returned. All hinges that are to be returned or exchanged must be sent
back to Barker Door within 30 days of delivery. All items must be in new
condition (unused). After inspection, a 30% restocking fee will be
applied to the order and remaining funds will be returned to the
customer. The customer is responsible for shipping fees when sending
items back to Barker Door.
may apply if the order had free shipping on the order. For example, lets
say a customer were to order $1200 worth of cabinet doors and $300
worth of hinges in order to achieve a total order cost of $1500 to
qualify for free shipping. Then the customer decides to return the
hinges in the order to receive a refund less the restocking fee. In this
case we will calculate shipping charges on the order and subtract this
amount from the refund.
Doors, drawer boxes, and rollout boxes are warrantied for up to 1 year from warping, bowing, twisting, and delamination from the date of delivery. Liability under this warranty is limited to the total amount of the order as shown on the invoice. Barker Door is not responsible for project delays resulting from damaged/defective products.
In the case of products being damaged, Barker Door will replace or repair the product at Barker Door's discretion.
Exceptions to the limited warranty
Doors over 24" wide and/or 60" tall are not warrantied against damage in shipping, warping, or bowing. Doors that are warped at or less than 3/16" will be considered acceptable and is not covered under this limited warranty. Drawer fronts over 33" wide will not be covered under this limited warranty.
Customer is responsible for all shipping costs if seller is not at
For any other questions regarding
shipping and returns please contact Barker Door.
19355 SW 125th Ct.
Tualatin, OR 97062
Customer Service # 503-476-1060