How do I return an item?



Use of this website implies agreement to all terms and conditions outlined in the following terms of service:

Accuracy of Dimensions:


All products will be within 1/16" of the size ordered. Small variations in sizes may occur due to finish sanding and/or real wood expansion and contraction of lumber based products.

Changes/Modifications to the order:

Barker Door strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted. Once the order has been processed and batched, the order cannot be modified, canceled, or added to. This includes combining newer orders with older orders to conserve on shipping cost.

In some cases Barker Door will be able to make small changes to the order, usually within 24 hours of the order being submitted via the website. Small changes such as a measurement adjustment may be possible so long as it does not change the total order price. Changes after 24 hours are strictly forbidden. All changes made after the order is submitted by the customer are not guaranteed and therefore remakes or financial compensation will not be allowed for any issues resulting from a change to the order.

Refund/Return Policy:

Barker Door does not accept returns on custom doors, drawer fronts, drawer boxes, etc, due to customer errors (i.e. you get exactly what was ordered). Returns are accepted at the fault of Barker Door due to errors associated with the production of the product. Please remember that we do not accept returns on custom sized doors, drawer fronts, drawer boxes, etc, due to the fact that they cannot be re-sold. Hinges and other items that can be re-sold can be returned after a restocking fee is charged. Shipping of items back to Barker Door must be paid for by the customer.

Production Schedule:

The current lead time can be found at the top of every page on the website. If there are any questions or concerns regarding the current production time, please click on the link (or here) for more information. If you have any further questions that are not answered in the posted policy, please do not hesitate to contact us for additional assistance. Please keep in mind that our products are manufactured to your specifications by the hands of skilled craftsmen, and no shortcuts are taken in an effort to ensure that you receive products of the highest possible caliber.

Will Call:

Although we ship both locally and nationwide, the question of picking up an order from our facility is often raised by our valued local customers. Unfortunately we are no longer able to offer a will call option due to numerous issues involving both production as well as customer safety. In order to better be able to provide a higher standard of service equally to all who purchase our products, we are required to ship all orders regardless of location or situation. Thank you for your understanding and cooperation.

Damage in Shipping:

Please contact Barker Door if your product arrives damaged. We will work with you to provide a replacement product or repair the existing product in a timely manner. Barker Door is not responsible for indirect costs//delays associated with damaged products.

*Damage to unseen items is not covered under warranty. This would include back of the cabinet doors, undersides of drawer boxes, any part of the product that would be hidden once the product is installed.

Shortages or Discrepancies:

All shortages or discrepancies must be submitted within 14 days of delivery and be reported via email to Barker Door. If the claim is submitted after the 14 day period, no replacements or refunds will be issued. If a discrepancy is found, Barker Door is not liable for project delays and/or overnight/expedited delivery of said items.

Large Freight Orders:

Freight shipping may be used instead of ground shipping (i.e. FedEx ground) at the sole discretion of Barker Door for larger orders. When freight shipping is used, a "lift gate" and "residential delivery" options will be included automatically. Freight orders are "curbside" delivery and will dropped off within a few feet of the back of the delivery truck. It is the responsibility of the customer to protect the delivered shipment from the elements in order to prevent damage to the contents. "Inside delivery" is not available on freight orders.

*When large freight orders are delivered to residential addresses, special services may be required for delivery. Any and all special delivery charges are the sole responsibility of the customer. Special delivery charges are not included in any FREE SHIPPING promotions. For instance, delivery of a large/heavy pallet to a penthouse suite atop a high-rise in downtown Manhattan would require an additional fee which would not be covered under the promotional rate.

Hinges and Hinge Accessories:


Hinges, hinge plates, and hinge accessories can be returned. All hinges that are to be returned or exchanged must be sent back to Barker Door within 30 days of delivery. All items must be in new condition (unused). After inspection, a 30% restocking fee will be applied to the order and remaining funds will be returned to the customer. The customer is responsible for shipping fees when sending items back to Barker Door.

*Shipping charges may apply if the order had free shipping on the order. For example, lets say a customer were to order $1200 worth of cabinet doors and $300 worth of hinges in order to achieve a total order cost of $1500 to qualify for free shipping. Then the customer decides to return the hinges in the order to receive a refund less the restocking fee. In this case we will calculate shipping charges on the order and subtract this amount from the refund.

Warranty
:

Doors, drawer boxes, and rollout boxes are covered under warranty for up to 1 year from warping, bowing, twisting, and de-lamination from the date of delivery. Liability under this warranty is limited to the total amount of the order as shown on the invoice. Barker Door is not responsible for project delays resulting from damaged/defective products.

In the case of products being damaged, Barker Door will replace or repair the product at Barker Door's discretion.

Products may be remade under warranty. Barker Door may require the original product to be returned to the factory for inspection prior to generating replacements. Shipping costs will be covered and reimbursed to the credit card on file so long as the door is indeed determined to be covered under warranty.

Exceptions to the limited warranty:

Doors over 24" wide and/or 60" tall are not covered under warranty against damage in shipping, warping, or bowing. Doors that are warped or bowed at or less than 1/4" will be considered acceptable and is not covered under this limited warranty. Drawer fronts over 33" wide will not be covered under this limited warranty.

Customer is responsible for all shipping costs if seller is not at fault.

Contact Information:
info@barkerdoor.com

Barker Door
19355 SW 125th Ct.
Tualatin, OR 97062

Customer Service # 503-476-1060



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