Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Accuracy of Dimensions:
All products will be within 1/16" of the size ordered. Small variations in sizes may occur due to finish sanding and/or real wood expansion and contraction of lumber based products.
Changes/Modifications to the order:
Barker Door strives for the quickest turnaround time possible by processing and cutting your order almost immediately after it has been submitted.
In some cases Barker Door will be able to make small changes to the order, usually within 24 hours of the order being submitted via the website. Small changes such as a measurement adjustment may be possible so long as it does not change the total order price. Changes after 24 hours are strictly forbidden. All changes made after the order is submitted by the customer are not guaranteed and therefore remakes or financial compensation will not be allowed for any issues resulting from a change to the order.
Barker Door does not accept returns on custom doors, drawer fronts, drawer boxes, etc, due to customer errors (i.e. you get exactly what was ordered). Returns are accepted at the fault of Barker Door due to errors associated with the production of the product. Please remember that we do not accept returns on custom sized doors, drawer fronts, drawer boxes, etc, due to the fact that they cannot be re-sold. Hinges and other items that can be re-sold can be returned after a restocking fee is charged. Shipping of items back to Barker Door must be paid for by the customer.
The current lead time can be found at the top of every page on the website as well as noted on the top of your emailed order confirmation. If there are any questions or concerns regarding the current production time, please click on the link (or here) for more information. If you have any further questions that are not answered in the posted policy, please do not hesitate to contact us for additional assistance. Please keep in mind that our products are manufactured to your specifications by the hands of skilled craftsmen, and no shortcuts are taken in an effort to ensure that you receive products of the highest possible caliber.
Although we ship both locally and nationwide, the question of picking up an order from our facility is often raised by our valued local customers. Unfortunately we are no longer able to offer a will call option due to numerous issues involving both production as well as customer safety. In order to better be able to provide a higher standard of service equally to all who purchase our products, we are required to ship all orders regardless of location or situation. Thank you for your understanding and cooperation.
Damage in Shipping:
Please contact Barker Door if your product arrives damaged. We will work with you to provide a replacement product or repair the existing product in a timely manner. Barker Door is not responsible for indirect costs/delays associated with damaged or missing products.
Damage to assembled products, like roll out shelves, trash roll outs, etc, will result in new parts/hardware being shipped to replace only the items that arrived damaged. Some assembly may be required by the customer on site in such cases. Example: A roll out product is shipped to a customer with slides already installed on the shelf itself. It arrives with a broken drawer slide due to shipping damage/handling. In this case, we will ship a replacement drawer slide (i.e. not a whole new wood shelf with drawer slides already attached).
For damage to wood products like doors, drawer boxes, etc, please see our warranty section for more information.
Shortages or Discrepancies:
All shortages or discrepancies must be submitted within 14 days of delivery and be reported via email to Barker Door. If the claim is submitted after the 14 day period, no replacements or refunds will be issued. If a discrepancy is found, Barker Door is not liable for project delays and/or overnight/expedited delivery of said items. Barker Door is not responsible for indirect costs/delays associated with damaged or missing products.
Large Freight Orders:
Freight shipping may be used instead of ground shipping (i.e. FedEx ground) at the sole discretion of Barker Door for larger orders. When freight shipping is used, a "lift gate" and "residential delivery" options will be included automatically. Freight orders are "curbside" delivery and will dropped off within a few feet of the back of the delivery truck. It is the responsibility of the customer to protect the delivered shipment from the elements in order to prevent damage to the contents. "Inside delivery" is not available on freight orders.
*When large freight orders are delivered to residential addresses, special services may be required for delivery. Any and all special delivery charges are the sole responsibility of the customer. Special delivery charges are not included in any FREE SHIPPING promotions. For instance, delivery of a large/heavy pallet to a penthouse suite atop a high-rise in downtown Manhattan would require an additional fee which would not be covered under the promotional rate.
Hinges and Hinge Accessories:
Hinges, hinge plates, and hinge accessories can be returned. All hinges that are to be returned or exchanged must be sent back to Barker Door within 30 days of delivery. All items must be in new condition (unused). After inspection, a 30% restocking fee will be applied to the order and remaining funds will be returned to the customer. The customer is responsible for shipping fees when sending items back to Barker Door.
*Shipping charges may apply if the order had free shipping on the order. For example, lets say a customer were to order $1200 worth of cabinet doors and $300 worth of hinges in order to achieve a total order cost of $1500 to qualify for free shipping. Then the customer decides to return the hinges in the order to receive a refund less the restocking fee. In this case we will calculate shipping charges on the order and subtract this amount from the refund.
Doors, drawer boxes, and rollout boxes are covered under warranty for up to 1 year from warping, bowing, twisting, and de-lamination from the date of delivery. Liability under this warranty is limited to the total amount of the order as shown on the invoice. Barker Door is not responsible for project delays resulting from damaged/defective products.
In the case of products being damaged, Barker Door will replace or repair the product at Barker Door's discretion.
Products may be remade under warranty. Barker Door may require the original product to be returned to the factory for inspection prior to generating replacements. Shipping costs will be covered and reimbursed to the credit card on file so long as the door is indeed determined to be covered under warranty.
Exceptions to the limited warranty:
Doors over 24" wide and/or 60" tall are not covered under warranty against damage in shipping, warping, or bowing. Doors that are warped or bowed at or less than 1/4" will be considered acceptable and is not covered under this limited warranty. Drawer fronts over 33" wide will not be covered under this limited warranty.
Painted and finished products are hand sprayed/painted. As this is a real wood product and sprayed by hand, some slight blemishes are to expected. End grains (top and bottom of the doors/drawer fronts where the stiles end) will have a different texture than the face of the cabinet doors after paint/finish has been applied. As always, we recommend ordering a sample door prior to placing your main order.
To qualify for warranty replacement we classify defects in the following manner:
Defect- defined as any damage, heavy wood grain, knot, blemish, scratch, lack of finish, pit, hole, rub mark, discoloration, sheen variance, gouge, lump, paint chip, raised area, indent, etc.
End grain- defined as the grain of wood seen when it is cut across the growth rings. Typically visible on the top and bottoms of the cabinet doors/drawer fronts where the stiles end.
A grade- defined as the face of the cabinet door
Defects larger than 1/8" in length or diameter will qualify for warranty/replacement.
B grade- defined as the top, bottom, and sides of the cabinet doors
Defects larger than 1/4" in length or diameter will qualify for warranty/replacement. Pitting and rough texture on the end grains will not be covered under warranty as this is considered a natural characteristic of the real wood construction of the cabinet doors
C grade- defined as the back sides of cabinet doors and all exposed sides of drawer box like products
Defects larger than 1/2" in length or diameter will qualify for warranty/replacement
D grade- non exposed sides of drawer box like products (i.e. underside, this area is never seen in typical drawer box installations)
No defect of any size will qualify for warranty/replacement
*Barker reserves the right approve or deny warranty/damage claims in all cases.
As a courtesy to our valued customers, any door or drawer front may be returned to the factory within 1 year of purchase for repair or a new coat of paint or applicable finish. We will do our best to fix and respray the door to make it look new again at no charge to the customer. Shipping to Barker is to be paid for by the customer. Shipping the doors back to the customer is covered by Barker. Damage in transit is not covered under this offer, so please ensure the doors are wrapped properly to avoid potential issues :)
Customer is responsible for all shipping costs if seller is not at fault.
19355 SW 125th Ct.
Tualatin, OR 97062
Customer Service # 503-476-1060
All trademarks, service marks and trade names of Barker Door used in the site are trademarks or registered trademarks of Barker Door
Limitation of Liability
Barker Door shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Barker Door has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Barker Door product is mistakenly listed at an incorrect price, Barker Door reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Barker Door reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Barker Door shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Barker Door without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Barker Door may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Barker Door.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Barker Door or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Barker Door does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Barker Door is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Barker Door reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Barker Door in its sole discretion.
You agree to indemnify, defend, and hold harmless Barker Door, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Barker Door may link to sites operated by third parties. However, even if the third party is affiliated with Barker Door, Barker Door has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Barker Door. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Barker Door seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).